FAQs
Draw mechanics
Entering one of our competitions is easy. You just need to register and open your account, then follow the steps.
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- Pick your prize
- Answer the question correctly and buy your ticket
- Receive your ticket immediately, If you are a winner we will contact you within 24 hours of the draw ending.
Alternatively view our free entry tab.
Our competitions last for a fixed period. Details for each draw are featured on the Competition page on our website.
The prize draw will take place on the date stated in the competition details. Winners will be contacted within 24 hours of draw ending and a record of the winner of each prize placed on our website. Instant winners are told via email immediately if they are a winner.
The competition is open to all residents in the UK, aged 18 years or over, except members of the immediate families or households of the promoter.
Tickets
The maximum number of tickets for each competition are displayed in the draw details. (This applies to postal and paid entry routes) This maximum number is fixed and will not change.
Both the maximum number of tickets for sale, and the total of tickets sold so far, are displayed in the draw details.
Once the payment process has been completed you will receive an email containing your ticket details.
Each competition has a fixed number of available tickets for purchase. Your chances of winning can be calculated from the number of tickets you have purchased from the overall number of tickets sold for each competition. The maximum number of tickets available for each competition is fixed and will not change once the competition is live.
You can view your tickets and transactions in the My Account section of the website.
Unfortunately not, the purchase of a ticket is final and cannot be either amended or withdrawn.
Please use the forgot my password feature on our website.
Payments
The cost of each ticket is clearly stated by each competition and won’t change during the sale period.
We use secure, encrypted connections across our website and do not hold your card details on our servers.
Prize mechanics
Winners will be contacted using the email address and mobile number associated with your registered account. Please also check back on the website after each prize draw where the winner will also be featured.
We will arrange for delivery of your prize with you.
We aim to only provide the prize as advertised in our prize draws however most of our competitions will have a cash alternative unless stated otherwise.We do not offer a cash alternative for site credit.
To ensure transparency and compliance, we would like a photo of you and your prize to go onto the winners page of our website. However, this is not mandatory.
We will contact all winners using the registered email and mobile number on their account, so please ensure these are kept up to date. If we are unable to reach you within 28 days we reserve the right to award that Prize as a bonus in a different promotion. The prize may not be claimed by a third party on your behalf.
